Shipping policy
📦 Shipping Policy
Thank you for shopping with us! We’re committed to delivering your Product quickly, safely, and reliably. Below you'll find all the details about our shipping process.
🛠️ Processing Time
Because each desk pad is made to order with your chosen design, please allow 2–4 business days for production before your order ships.
🚚 Shipping Rates & Delivery Times
We offer domestic and international shipping. Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated Delivery Times (after processing):
-
USA: 3–7 business days
-
Canada: 5–10 business days
-
International: 7–21 business days (varies by country)
Please note: Shipping times may vary slightly due to customs, local carriers, or high order volumes during holidays.
🌎 International Orders
Customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in the item price or shipping cost and must be paid upon delivery.
🚫 Shipping Restrictions
We currently do not ship to the following regions:
-
P.O. Boxes
-
APO/FPO addresses
-
Countries under shipping embargoes or restrictions
If you’re unsure whether we ship to your area, please contact us before placing your order.
📬 Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor the status of your delivery in real time.
❗ Lost or Delayed Packages
If your package is delayed or appears lost:
-
Please allow the full estimated delivery time before contacting us.
-
Check with your local post office or delivery provider using the tracking information.
If you're still having issues, reach out to us at Hitshopco@gmail.com, and we’ll help resolve the issue as best we can.
📞 Questions?
If you have any questions about shipping, please contact us at Hitshopco@gmail.com — we’re happy to help!